Frequently Asked Questions

CUSTOMER CARE

Need some help? 

Reach out to our friendly team at kodye@xsaccessories.com or fill out our Contact Us form to reach customer care.

I have sensitive skin. Can I wear Kodye Jewelry?

Each piece is put through rigorous testing to ensure our quality is unmatched. We use chemical, physical tests, and on-site inspections to guarantee our metals are always safe, nickel-free, and hypo-allergenic. 

PRODUCT CARE

As with all delicate jewelry, proper jewelry care is vital to prolong the life of your items. Keep your jewelry looking its best. Here are some tips:

• ​Always store each piece separately to avoid scratching. Air-tight bags prevent tarnishing.

• ​Apply beauty products or chemicals before wearing your jewelry. Chemicals may damage the finish.

• ​Remove jewelry before showering, swimming, sleeping, or working out.

SHIPPING INFORMATION​

Orders placed before 2pm from Mon-Thurs will dispatch on the same day.

Orders placed over the weekend, during office closures or holidays, will dispatch the next business day.

We currently offer FREE shipping for all U.S addresses. Please contact kodye@xsaccessores.com for an international order and shipping.  

RETURN & EXCHANGE POLICY

It is our mission to make creatively unique pieces as wonderful as you. 

We hope you love what you ordered. But perhaps it's a little too big or the style just isn't you - our hassle-free, easy return policy allows you to make free returns up to 30 days of the order date. 

If there is something about our products that aren't meeting your standards, please let us know. We always want to hear from you, feedback will only make our products better!​

Reach out to Kodye@xsaccessoreis.com for a quick and easy refund or exchange process.

WHOLESALE INQUIRIES

Any wholesale inquiries should contact Kodye@xsaccessories.com

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